Refund Policy

Last Updated: May 1, 2024

At Admidefrip, we stand behind the quality of our financial education products. We want you to be completely satisfied with your purchase. This Refund Policy outlines our guidelines for returns, exchanges, and refunds for products purchased from our website (www.admidefrip.com).

1. Return Eligibility

1.1 30-Day Return Period

You may return your product(s) within 30 days of the delivery date for a full refund or exchange. The 30-day period begins on the day you receive your product, as confirmed by our delivery records.

1.2 Return Conditions

To be eligible for a return, your product must meet the following conditions:

The product must be in its original condition
The product must be in the original packaging
All components, accessories, and free items that came with the product must be included
You must have the receipt or proof of purchase

1.3 Products Not Eligible for Return

The following items are not eligible for return or refund:

Digital products that have been downloaded or accessed
Products that have been personalized or customized at your request
Products that show signs of use, damage, or alteration beyond what is necessary to inspect the item
Products that have been opened or used in a manner that significantly reduces their value

2. Return Process

2.1 How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer service team at [email protected] or call +233 25 774 0261 within the 30-day return period.
Provide your order number, the product(s) you wish to return, and the reason for the return.
Our customer service team will provide you with a Return Authorization Number (RAN) and return instructions.
Package the product(s) securely in the original packaging, including all components and accessories.
Include a copy of your receipt or proof of purchase and the RAN in the package.
Ship the package to the address provided in the return instructions.

2.2 Return Shipping

You are responsible for the cost of return shipping unless:

The product is defective or damaged upon receipt
We shipped you an incorrect product
The return is due to an error on our part

If any of the above applies to your return, we will provide a prepaid shipping label or reimburse your return shipping costs. Please contact our customer service team for assistance.

2.3 Return Address

Returns should be sent to:

Admidefrip Returns
49 Adabraka Street
Accra, Ghana

3. Refunds

3.1 Refund Processing Time

Once we receive your return, our team will inspect the product to ensure it meets our return conditions. If approved, we will process your refund within 5 business days. Depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

3.2 Refund Methods

Refunds will be issued using the same payment method used for the original purchase:

Credit/Debit Card Payments: Refunded to the same card used for purchase
Mobile Money Payments: Refunded to the mobile money account used for purchase
Bank Transfer Payments: Refunded to the bank account used for purchase

3.3 Partial Refunds

We reserve the right to issue partial refunds for returns that:

Are missing components or accessories
Show signs of use or damage beyond normal inspection
Are returned after the 30-day return period but within 45 days of delivery

3.4 Refund Amount

Your refund will include the purchase price of the product and any taxes you paid. Shipping costs are non-refundable unless the return is due to a defective product or an error on our part.

4. Exchanges

4.1 Exchange Process

If you wish to exchange a product for a different item, please follow the return process outlined in Section 2. In your communication with our customer service team, specify that you want an exchange and provide details about the product you would like instead.

4.2 Price Differences

If the product you wish to exchange for is priced higher than your original purchase, you will need to pay the difference. If it is priced lower, we will refund the difference using your original payment method.

4.3 Exchange Shipping

Standard shipping fees apply to the delivery of exchange items, unless the exchange is due to a defective product or an error on our part.

5. Defective or Damaged Products

5.1 Reporting Defects or Damage

If you receive a defective or damaged product, please contact our customer service team within 7 days of receiving the product. Please provide a description of the defect or damage and, if possible, photographs that clearly show the issue.

5.2 Resolution Options

For defective or damaged products, we offer the following options:

Replacement with the same product
Exchange for a different product
Full refund including original shipping costs

We will provide a prepaid shipping label for returning defective or damaged products.

6. Digital Products

6.1 Digital Product Refunds

Due to the nature of digital products, they are generally non-refundable once accessed or downloaded. However, if you experience technical issues with accessing or using our digital products, please contact our customer service team, and we will work to resolve the issue.

6.2 Digital Product Exceptions

We may consider refunds for digital products in the following exceptional circumstances:

You have not downloaded or accessed the digital product
The digital product is materially different from its description on our website
The digital product contains significant technical errors that prevent its normal use

Refund requests for digital products will be evaluated on a case-by-case basis.

7. Late or Missing Refunds

7.1 Checking Refund Status

If you have not received your refund within the timeframe specified in Section 3.1, please take the following steps:

Check your bank account or payment method statement again
Contact your bank or payment provider to inquire about pending refunds
If you've completed steps 1-2 and still haven't received your refund, contact our customer service team with your order number and refund confirmation details

7.2 Refund Investigations

If your refund appears to be missing, we will investigate the issue and communicate with you throughout the process. Our team will work with payment processors and financial institutions as needed to locate and resolve any issues with your refund.

8. Promotional Items and Discounts

8.1 Free or Promotional Items

If your purchase included free or promotional items, these items must also be returned in their original condition. If you do not return the free or promotional items, the value of these items may be deducted from your refund.

8.2 Discount Adjustments

If you received a discount on your original purchase (e.g., volume discount, promotional code), and returning part of your order would have made you ineligible for that discount, the amount of the discount may be deducted from your refund.

9. Special Circumstances

9.1 Extended Return Period

During holiday seasons or special promotions, we may extend our return period. Any such extensions will be clearly communicated at the time of purchase and in your order confirmation.

9.2 Subscription Products

For subscription-based products, refunds are handled according to the specific terms of the subscription, which may differ from this general refund policy. Please refer to the subscription terms provided at the time of purchase.

10. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer service team:

Email: [email protected]
Phone: +233 25 774 0261

Mailing Address:
Admidefrip Customer Service
49 Adabraka Street
Accra, Ghana

Alternative Contact:
67 Mandy Wells
South Bethland, N8 7AU
United Kingdom
Phone: +44 251 325 2239

This Refund Policy is part of and incorporated into our Terms and Conditions. We reserve the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.